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How 299taka Handles Your Personal Information

Your privacy matters to how we run this platform. This page explains what data we collect when you use your account, make deposits through bKash, Nagad, or Rocket, and access our lobby — and what rights you have over that information.

Account Data ProtectionPayment Privacy — bKash, Nagad, RocketYour Right to Access & DeleteBangladesh-Focused Data Handling
299taka How 299taka Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or remove your personal information, our support team handles privacy requests directly. Send your request through any of the channels below and include your registered account details so we can verify your identity before making any changes.

Team online

Email Support

Send your data access or deletion request to our support address. Include your registered email and the specific data you are asking about so we can respond accurately.

Live Chat

Open the chat window from your account dashboard to speak with our support team in real time. Available during our standard support hours for account and privacy queries.

Account Settings

Some data corrections — like updating your contact number or linked wallet — can be made directly inside your account settings without contacting support.

DATA SECURITY

How We Protect and Manage Your Information

We apply security measures across every layer of your account to keep your data safe. Deposits and withdrawals through bKash, Nagad, and Rocket are processed over encrypted connections, and your payment credentials are never stored on our servers. Account access requires OTP verification on login, which means a new code is sent to your registered number each session. We review data retention schedules regularly and remove records that no longer serve a legitimate purpose.

Encrypted Connections

All data exchanged between your device and our platform travels over SSL encryption. This covers your login, payment steps, and any personal details you submit through your account.

OTP Account Access

Every login triggers a one-time password sent to your registered mobile number. This step prevents unauthorised access even if your password is compromised.

Retention and Deletion

We keep your data only as long as your account is active or as local law requires. Once that period ends, records are removed from our systems on a scheduled basis.

No Third-Party Sale

Your personal information — including your bKash or Nagad account details — is never sold to advertisers or data brokers. Sharing happens only where required by law or to process your transactions.

Common Questions About Your Data

Here are the questions we hear most often about how your personal information is handled on this platform.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also record transaction history and device session data to keep your account secure.

Yes. Send a request to our support team with your registered account details. We will verify your identity and provide a summary of the personal data we hold for your account.

Contact support by email or live chat and ask for account data deletion. Records tied to a legal retention requirement cannot be removed immediately, but all other personal data will be cleared.

No. Your bKash, Nagad, or Rocket payment details are used only to process your deposits and withdrawals. We do not share or sell payment credentials to any outside party.

We retain records only as long as required by applicable law in your eligible region. Once that obligation ends, your personal data is removed from our systems on a scheduled basis.

Reach our support team through live chat or email. Provide your account details and describe the concern. We aim to respond to all privacy-related queries within a reasonable timeframe.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.